Elegant shutters are backed by a "Consumer Assurance Guarantee".  Their “Customer Assurance Guarantee” covers the original purchaser’s shutters of any damage for any reason for two instances, per order.  (Finish is covered for the life of the product, but colorfastness is only covered for three years)  After the two repairs have been performed, don't worry, your shutters are still covered under the transferable Limited Lifetime Warranty.  Their Limited Lifetime Warranty covers your shutters against original defects in materials or workmanship.  The "Consumer Assurance Guarantee" and Limited Lifetime Warranty are both activated upon the products being properly installed and accepted by you.   Repair and replacement will be at the sole discretion of Elegant Shutters.  See full details at www.elegantshutters.com/lifetime-warranty/